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Cost reduction using SPC: A management overview

$ 0.00 - Tech. Paper #P04974 (Member Price)
$ 15.00 - Tech. Paper #P04974 (List Price)
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By Douglas B. Relyea, Quality Principle Associates, USA
More and more customers are defining quality as the degree of variation about a target. Management must take a leadership role in providing the philosophy and the education that will create a culture that is actively improving the processes in order to reduce the variation of critical product characteristics. This paper will introduce management to the basic concepts of Statistical Process Control (SPC) as a management tool.  
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