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Becoming a niche player in customer service

Becoming a niche player in customer service

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This paper reflects the process changes, cultural evolution, and strategy shifts needed for the author’s team to embrace and effectively pursue top delivery performance to customers. It highlights th ...
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$15.00 - Tech. Paper #P05355 (List Price)

$0.00 - Tech. Paper #P05355 (Member Price)

Number of pages:6
Year published:2009
Weight:0.2500
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By Nick Buschur, General Cable, USA
2009
 
This paper reflects the process changes, cultural evolution, and strategy shifts needed for the author’s team to embrace and effectively pursue top delivery performance to customers. It highlights the successes and struggles of the plant and team in getting to a sustained performance level. These successes resulted in achieving a delivery performance award from a key customer and internally becoming the company’s most customer-friendly plant.  
 
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